Company Policies at Inner Fire

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Policies: Returns

No returns are accepted.

Policies: Order Cancellations

Order cancellations are acceptable if notification of the intent to cancel occurs immediately following a purchase. Please notify us and we will initiate the order cancellation/refund process. There is no cancellation fee. Refunds for cancelled orders will be processed in accordance with the time frame specified by the card issuer’s policies.

Policies: Shipping Policy / Calendar

USPS Domestic, UPS Everywhere Else:
  • Time frame: Pyramids are built to order. All items ship two weeks from purchase date. Arrival time in U.S. (build time plus transit time) is, on average, 17 days. Exceptions are made for gifts (in a given week, depending on workload). We try and give ourselves weekends off, so packages do not generally ship on Saturday. Orders placed over a weekend ship on a Monday.
    WINTER BREAK: We take a two-week break every winter holiday season (Dec 22nd through Jan 5th [2024]) to spend quality time with family. As a consequence, all fulfillment and shipping that would occur between Dec 22nd and Jan 5th is pushed forward to our first week back. Orders can still be placed on this site during the winter break.
  • Priority Mail / Ground Advantage: Please note that Priority Mail or Ground Advantage is NOT a way of choosing to pay more for a Copper Pyramid to arrive sooner as these methods are the only option for packages of this size (see estimated delivery times under "Timeframe" (above)). Add-On Items ordinarily ship separately (USPS First Class Mail) in the same two-week time frame unless workload permits (in which case we will ship Add-On Items sooner).
  • Signature Confirmation: Provides protection for seller and buyer as proof of delivery. Anyone not present at time of delivery can sign at Post Office. Important: We rely on and trust USPS/UPS to deliver to the correct address. We will not ship out a replacement for a package that was signed for (and a claim to have not received it). It is the consumers responsibility to choose an address that is secure when placing an online order. In addition, it is the responsibility of the consumer to pick up packages from the local post office (signing for it there) if they cannot manage to be at home at the time of delivery (or arrange delivery at a time they know they will be at the delivery address). If a package is returned to us because of failed delivery (no-one present to sign), we will charge for the second shipment. We are also not liable for any damage that may occur during this additional (and unnecessary) shipping back and forth.
  • Customs Charges (Outside US): Customers outside the U.S. are responsible for all customs-related fees. Please do the necessary research on customs fees in your country in order to avoid an unpleasant surprise.

Policies: Privacy

Those who contact Inner Fire Pyramids via this website do so at their own discretion, providing requested personal details at their own risk. Personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure form-to-email submission process, however users who use such form-to-email processes do so at their own risk. Information submitted to Inner Fire Pyramids is used only to provide further information about products, manage fulfillment concerns, address questions or queries submitted, and to communicate sale events. Details are not passed on to any third parties.

Policies: Right to Refuse Service

We have zero tolerance for 1) excessive negativity, 2) a prevailing lack of cooperation, 3) aggressive language, etc. If we feel like a customer’s behavior falls in this territory, we will not hesitate to cancel that customer’s order and issue a refund.