Policies: Returns
No returns are accepted.Policies: Order Cancellations
Order cancellations are acceptable if notification of the intent to cancel occurs immediately following a purchase. Please notify us and we will initiate the order cancellation/refund process. There is no cancellation fee. Refunds for cancelled orders will be processed in accordance with the time frame specified by the card issuer’s policies.Policies: Shipping Policy / Calendar
USPS Domestic, UPS Everywhere Else:- Time frame: Pyramids are built to order. All items ship two weeks from purchase date. Arrival time in U.S. (build time plus transit time) is, on average, 17 days. Exceptions are made for gifts (in a given week, depending on workload). We try and give ourselves weekends off, so packages do not generally ship on Saturday. Orders placed over a weekend ship on a Monday.
WINTER BREAK: We take a two-week break every winter holiday season (Dec 22nd through Jan 5th [2024]) to spend quality time with family. As a consequence, all fulfillment and shipping that would occur between Dec 22nd and Jan 5th is pushed forward to our first week back. Orders can still be placed on this site during the winter break.
>> For a detailed view, see our winter calendar. - Priority Mail / Ground Advantage: Please note that Priority Mail or Ground Advantage is NOT a way of choosing to pay more for a Copper Pyramid to arrive sooner as these methods are the only option for packages of this size (see estimated delivery times under "Timeframe" (above)). Add-On Items ordinarily ship separately (USPS First Class Mail) in the same two-week time frame unless workload permits (in which case we will ship Add-On Items sooner).
- Signature Confirmation: Provides protection for seller and buyer as proof of delivery. Anyone not present at time of delivery can sign at Post Office. Important: We trust USPS/UPS to deliver to the correct address and base our entire business on signature-confirmation. We will not ship out a replacement for a package that was signed for (and a claim to have not received it). It is your responsibility as a consumer to choose an address that you feel is secure if you intend to place online orders.
- Customs Charges (Outside US): Customers outside the U.S. are responsible for all customs-related fees. Please do the necessary research on customs fees in your country in order to avoid an unpleasant surprise.